Tenacity Financial Services Vacancies 2023 People Support Manager Jobs

We are looking for an experienced and energetic People Support Manager to manage and support various HR functions, including: Recruitment, IR Advice, policy adherence and alignment, staff welfare, employee engagement, performance management, change management, and management reporting.

Reporting Structure: The successful candidate will be reporting to the Head: People Support and will have 3 direct reports (PS Practitioners)

The overall key performance areas are listed below.

Recruitment & Selection

• Implement, coordinate, maintain and manage the Recruitment strategy and practices to attract appropriate skills in line with business objectives
• Research, implement and manage appropriate recruitment channels
• Design, implement and maintain bulk recruitment model for Operations
• Build monthly and annual recruitment plans in line with line managers
• Conduct monthly Recruitment feedback meetings with Operational Head’s
• Build and maintain internal and external relationships and networks to support recruitment solutions
• Manage and maintain list of Recruitment Agencies and ensure best rates have been negotiated
• Manage the new employee start up process, liaise with line manager and IT to ensure that new employees have active accounts, hardware and email upon starting

Employee Relations (IR)

• Maintain and monitor the Disciplinary Policy and Procedure
• Support the business in Disciplinary matters, ensure IR policies are consistently adhered to within the business and advise management on good IR practice
• Train all managers on Employee Relations process and procedures and provide guidance where necessary
• Stay abreast of amendments to Labour Legislation and new case law
• Represent HR in all Disciplinary Enquiries to ensure a fair procedure has been followed
• Advise and coach managers and employees
• Assist with compilation of packs for CCMA cases and company representation

Employee Wellness

• Develop and oversee the implementation of an effective wellness strategy and wellness progammes in the business to promote a healthy and productive workforce
• Monitor and measure the wellness initiatives
• Implement and coordinate employee wellness programmes, events and days that aims to enhance and promote employee and organisational wellness in line with the Wellness strategy
• Coordinate and assist in the management of all Wellness Service Providers

Onboarding of new employees

• Manage Onboarding Questionnaires & interviews and compile onboarding feedback report
• Coordinate and support on-boarding of new employees
• Input and feedback to Talent Department on Orientation content, methods and documentation
• Coordinate, monitor and support probation review process

Performance Management

• Monitor the Performance Management policy and processes within business
• Conduct needs analysis on performance management process and system and provide input and recommendations for improvement
• Communicate to, and educate stakeholders regarding process, system and tools
• Update and amend KPI’s on Sage as and when requested by Management
• Administer the Performance Management module on Sage
• Collect, collate and report on performance management results
• Manage poor performance processes in accordance with the Performance Improvement policy and procedures

PS Policies & Procedures

• Provide input and draft HR policies and procedures
• Implement, monitor and ensure consistent application of all People Support policies and procedures
• Educate and train managers and employees on various policies and procedures

Employment Equity

• Implement and monitor Employee Equity Plans
• Coordinate, plan and manage EE & Skills Development Committee Meetings in conjunction with L&D Manager
• Prepare monthly EE statistics and presentations

HR Reporting

• Prepare the monthly HR report for distribution to Management Team
• Interpret and advise managers on trends within their departments and provide input into addressing the trends

HR Administration & Support

• Administration of appointment process, including offer letters and employment contracts
• On-boarding contracting and administration of new employees in conjunction with Recruitment & Payroll
• Ensure proper administration and recordkeeping of all employee information and records, paper and electronic (SAGE)
• Manage the new employee start up process, liaise with line manager and IT to ensure that new employees have active accounts, hardware and email upon starting
• Performance Management Administration Support
• Remuneration administration support, including salary increases, bonuses etc.

Exit Procedures

• Manage and ensure Exit procedure is followed
• Ensure exit interviews are conducted and monthly exit reports are distrubuted to manangement
• Ensure all exit interview data are recorded on tracker to ensure accurate reporting and trend analysis

Retention Management

• Assist in the implementation of the engagement surveys and the analysis of the data
• Present and workshop results within the business
• Identify retention measures to improve engagement levels and reducing employee turnover and draft Retention Plan
• Provide input into and implement and monitor the management of the retention plan
• Use on-boarding interviews and exit interviews to identify engagement and exit trends which is to inform the retention strategy
• Assess employee engagement through regular interaction (formal or informal)
• Ensure that the recognition and reward programme in the Contact Centre are effectively managed

Human Resources Service Delivery

• Maintain high HR service levels to support business
• Ensure quality and timeous delivery of HR Services, process and practices and provide support and advise to business partners
• Develop and maintain strong working relationships with employees & management and the wider HR team

Team Leadership & People Management

• Provide visible and clear leadership to team, promoting a culture of high performance and customer focus
• Conduct regular management and team meetings to ensure high levels of communication, teamwork, integration, motivation, training and productivity
• Maintain a department organisational structure, capacity (knowledge and skills) and career pathing sufficient to meet business strategies and operational targets
• Implement and maintain people management practices in alignment with Tenacity policies

Experience

• 5 years’ HR Generalist experience
• 3 years’ experience in team management
• 3 year’s experience in employee relations (IR)
• Experience within a Financial Services/ Contact Centre environment is advantageous
• Highly competent in understanding and application of labour legislation

Qualification

• Degree in Social Sciences/ Human Resource Management/ Industrial Psychology

Functional Knowledge and Skills

• Knowledge and experience in SAGE People 300
• Knowledge and experience of HR & Recruitment best practices
• Knowledge of Labour Legislation, specifically Skills Development, Employment Equity, BCEA, LRA

 

Should you be interested in applying please do so no later than 15 December 2022

Kindly note that should you not receive feedback on your application in the next 4 weeks, please consider your application to be unsuccessful.

Tenacity is committed to creating equal employment opportunities that is aligned to our Employment Equity Plan